Serving vs Selling
With 30 years of motor trade experience Steve Carr has managed large sales teams in Qld. and N.S.W. representing a wide range of brands including prestige. For the last 14 years, he has forged an enviable reputation across Australia as a sales trainer and coach, providing resources to leading industry players, both metropolitan and regional.
Steve says that company directors “deserve a receipt for the money they spend to create sales opportunities” and has tailor made the VIP SALES CALL MONITORING SYSTEM with the intention of providing sales managers and consultants with leading edge monitoring and measuring tools.
A big thank you to Sci Fleet Toyota (the number 1 selling Toyota dealer in Australia)for being my client.
Thank you so much Steve for all the Training and on going support,it has been so great learning new things from you at Lexus Of Brisbane. I have 11 years in the car industry and have been trained by so many other trainers,but Steve has some techniques I have never seen before,it is making a real difference to how I handle the sales process, and my personal clients.I cant thank you enough Steve.
Ben
Lexus Of Brisbane
I havent sold cars for a long time but after spending the time with steve I could have been sat at the next desk to him for the whole time he has been in the industry! what I have learnt in the past couple months has been fantastic and hopefully help me get more results and give me that 1% we all need.
Thanks for all your help and looking forward to more great training from you soon
Rob Williams
lexus of Brisbane
After trying different types of training it has been a breath of fresh air to deal with Steve. My staff have had increasing success with the implementation of different strategies introduced by Steve. We all look for a point of difference and i believe that Steve has the ability to give them the edge on the rest of the pack. Thank you.
Regards
Col Lowe
Sales Manager Sci-Fleet Toyota Albion.
Having worked with Steve over the years,I appreciate his ability to connect well with my sales team is crucial in obtaining their buy-in for any sales training programme.
His programme is well researched and proven within our industry. Steve’s ongoing support and level of commitment as a trainer to our organisation is secound to none, nothing is ever a problem for Steve.
Keep up the great work
Derek Klette.
Group Sales Manager Lexus of Brisbane.
I have known Steve For years, he is definitely one man who knows what he is talking about!
I work in a Successful Motorcycle Dealership in both Salesman and Sales Manager Roles. Without Steve’s help, there would have been no success.
His sales methods and training modules have transformed many salesman in my company.
Definitely one trainer not to miss out on!
I was very lucky to have 18 months one on one Sales Training with Steve, his professional knowledge on the sale process and motor industry is valuable and to have Steve share all his experience has made me a professional Sales Consultant.
I believe that Steve also takes a personal approach to his training. Over the last six years Steve continues to contact me on a regular basis to give me refined sales knowledge and support.
All I can say is Steve Carr will make your sales team sell more vehicles with a lot more profit.
Thank you Steve for all your training, help and support over the years.
We have been working with Steve for the last couple of years and have been greatly appreciative of his training techniques, his knowledge of the motoring industry and also his professionalism.
My sales team have learnt different ways to handle all types of clients and as such our sales volume, closing ratios and gross profit has increased.
I would like to thank Steve for his ongoing help and support, and we here at Len Patti Motors always look forward to our training sessions so we can continue to use the knowledge we gain and apply them on a day to day basis to better ourselves as sales consultants.
Ben Patti
Manager Len Patti Motors.
Thanks Steve for the past 2 years of sales training , it has been a priceless asset to our business. We cannot thank you enough for your help and ongoing support, it would be impossible to put a $$$$ value on the increase in gross profit and increased sales but I would say without doubt upwards of $5000 a month that we would not have made without the sales process that we have taken on since we did your sales course. Even after 20 years in my own business I’ve now seen how little I actually knew in handling a sale properly, your process is by far the best I’ve ever seen and the only way we handle our sales process today. Thanks again Mike Olsen 4×4.
Steve has been a fantastic addition to our business, he came highly recommended and the impact he had was almost immediate. The techniques and word tracks are something we have not seen before and would be a very unique addition to any business. Steve has taken a vested interest in our operations since we started using him and his feedback and sharing of knowledge has become an important part of our day to day operations. Over the last 16 months we have noticed a significant increase in gross retention and sales.
Simon Barnett
Dealer Principal
Car Xpress Brisbane
Welcomed visit from Steve Carr today as I worked with Steve in the late 90’s as a Sales Consultant Steve mentored me in the Road to a Sales and Telephone Sales disciplines that I still use to this day! Steve’s professionalism and approach always gains involvement and engagement. Keep up the great work Steve
Regards
Shaun Lees
General Manager
Von Bibra Ferry RD & Helensvale
Steve has been on board with us for the past 3 years and our phone sales skills have gone from strength to strength. We have found the phone system to be very user friendly and Steve’s training approach to not only be adaptable to the current market conditions but favourable to our sales team of 11 consultants. His training style is a pretty much “back to basics” approach with huge emphasis on giving a point of difference to that our competitors.
I am sadly moving on from 5 years service with Sci-Fleet Toyota to further my career at AP Eagers. Hopefully I will be able to utilise Steve’s services there.
Thanks for everything you have done for me and the team at Sci-Fleet!
Gavin Schiermeier
Sales Manager
Sci- Fleet Toyota Kedron
I originally started working with Steve Carr in 2013 as a Sales consultant, Steve would attend our training session once a month for Phone skills advancement. I found Steve’s techniques and urgent stories to be very helpful with both over the phone customers as well as walk in. This training has help tremendously to grow me into the manager I am today. Steve brings many years of dealership experience and is always happy to take your phone calls at any time to help with various different scenarios. Now Steve now helps coach & mentors our sales team of 4. His training style is about creating that point of difference in which none of our competitors are doing.
I have gladly been working with Steve Carr Consulting for the past 2 years and hope for many more to come.
Steve thanks for everything you have done for me & our team here at Lexus Springwood!
Nicholas Rogers
Sales Manager
Lexus of Springwood
I began training with Steve when I first started at Lexus of Brisbane as a trainee. Now 10 months in I am constantly beating sales targets and my gross is improving month on month. The techniques seriously do work. Steve always stresses the fact that you can call at anytime to discuss techniques or questions you may have. An extremely professional, yet personable trainer who is evidence to my success.
Andrew Benson
Sales Consultant
Lexus of Springwood
I have had the pleasure of being under Steves tuition for the entirety of my career at Lexus of Springwood. During this time I have noticed myself gaining commitments, overcoming objections and improving my monthly sales numbers month in, month out. His approach of “every situation has a solution” has made a world of difference to both walk ins and external inquiries.
Lets put it this way, “best price” is my best friend.
Thanks for your help Steve, I look forward to working more with you in the future.
Tom McKellar
New Vehicle Sales
Lexus of Springwood.
As the sales manager at Lexus Of Maroochydore for the past 2 years I have worked in tandem with Steve throughout this period to train & produce a team of the highest calibre. His systematic but also intuitive approach to the sales process is something that in my opinion can only come from someone who has ‘walked the walk’ & who also possesses extensive first-hand experience in sales & management.
Steve’s empathy into the mindset of both the sales professional & client alike are exemplary & I would recommend Steve to any dealer looking to get that ‘edge’ as long as they are not in my PMA!
Thanks again Steve, looking forward to next month’s session already!